Help

Need a hand? Below are answers to the questions we are asked most. If you cannot find what you need, contact us and we will be glad to help.

Contact us

The quickest way to reach us is by email at care@elderfen.co.uk — or simply reply to your order confirmation email. We aim to respond within one working day.

Frequently asked questions

How much is delivery?

Delivery is free on every UK order — the price you see is the price you pay, with no shipping charges added at checkout.

When will my order arrive?

Most orders are dispatched within two working days. Delivery timing then varies by product and destination; we email tracking when your order leaves our fulfilment process.

How do I track my order?

When your order ships we email a tracking link to the address you used at checkout. You can also reply to that email if you need an update.

Can I return an item?

Yes. You can return most items within 30 days of delivery, for any reason. If you have changed your mind you pay the postage to send it back; if an item is damaged, faulty or not as described we will arrange the return at our cost. This does not affect your statutory rights as a consumer. See our Returns page for the full details.

How can I pay?

We accept secure payment via PayPal, which also lets you pay by most major debit and credit cards — you do not need a PayPal account.

Who am I buying from?

Your order is sold by Codo Digital Ltd, trading as elderfen.co.uk. Our full terms are on the Terms & Conditions page, and our Privacy Policy explains how we handle your data.